Privacy Policy

Introduction

At Buba AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI coaching service.

By using Buba AI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

Personal Information

When you create an account, we collect:

• Name and email address
• Password (encrypted and never stored in plain text)
• Profile information you choose to provide
• Payment information (processed securely through our payment provider)

Usage Information

When you use our service, we collect:

• Conversation content (text and voice transcripts)
• Usage patterns and preferences
• Credit usage and transaction history
• Device information and browser type
• IP address and general location data

Voice Data

When you use voice coaching, we process your voice input to provide the service. Voice recordings are transcribed and the transcripts are saved to your account. Audio recordings are not permanently stored.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our coaching service
• Personalize your coaching experience based on your business context
• Process your transactions and manage your credits
• Send you important updates about your account and our service
• Respond to your questions and provide customer support
• Analyze usage patterns to improve our service quality
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business:

• Cloud hosting and storage providers
• Payment processors for secure transactions
• Email service providers for account communications
• Analytics providers to understand service usage

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activity

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and password protection
• Regular security audits and updates
• Access controls and monitoring
• Secure data centers with physical security

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

You can access your personal information and conversation history through your account dashboard. You can request a copy of your data in a portable format.

Correction and Updates

You can update your profile information, email address, and other account details at any time through your account settings.

Deletion

You can delete individual conversations or your entire account. When you delete your account:

• All your personal information is permanently deleted
• All conversation history is removed
• Unused credits are forfeited
• This action cannot be undone

Opt-Out of Communications

You can opt out of marketing emails by clicking the unsubscribe link in any email. You'll still receive important account-related communications.

Data Retention

We retain your information for as long as your account is active or as needed to provide our services. Specifically:

• Account information: Until you delete your account
• Conversation history: Until you delete conversations or your account
• Transaction records: 7 years for legal and accounting purposes
• Usage logs: 90 days for security and service improvement

After deletion, some information may remain in backup systems for up to 30 days before permanent removal.

Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how you use our service
• Improve performance and user experience

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features.

Children's Privacy

Buba AI is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

International Users

Buba AI is available globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

• We'll update the "Last updated" date at the top
• We'll notify you via email for significant changes
• We'll post a notice in your account dashboard

Your continued use of Buba AI after changes take effect means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: